The Allendale Group is made up of a team of dynamic and enterprising individuals, all with a self-starting passion for their specialist field.

We are proud of the work that we do and are backed by a fantastic and passionate team of staff that continue to push Allendale Group since its formation in 2003.

If you have a love for all things Engineering - Electronic or Mechanical, and are interested in working for the Allendale Group, please send your C.V. to This email address is being protected from spambots. You need JavaScript enabled to view it.

Job Title: Systems Developer

We are an established family-run electronic and mechanical tools distributer and manufacturer seeking a Systems Developer to join our Head Office in Hoddesdon, Herts. Reporting into our IT and Web Director, the ideal candidate will have previous commercial working experience and be competent in software/web/systems development/systems architecture.

We operate bespoke IT systems, so candidates must have experience of program writing and the ability to be able to create, design, develop and implement systems. This is an exciting opportunity for someone with a desire to be directly involved in delivering all aspects of IT, including an element of on-site 1st & 2nd level desktop technical support.

Ideal experience includes:

- PHP developer
- Commercial experience of working with Microsoft technologies (.NET, VB, ASP, etc.)
- Experience of database management systems such as MySQL/SQL.
- Coding, C++, Javascript, JQuery
- Excellent English oral and written communication
- A degree in a relevant field is desirable.

This is a full time permanent position (40 hour working week). For immediate consideration of this vacancy, apply directly.
Key skills required: Php Developer, Systems Developer, SQL, .NET, Visual Basic, ASP, VB, HTML, MS Office, SAP Crystal Report programming, etc.
Only short-listed candidates may be contacted for this role. If you haven’t heard from us within 28 days please assume you have been unsuccessful on this occasion.

Job Title: Office Administrator

This role is of vital importance to assist in the smooth running of the Technical Product Specialist / Sales team and exists to ensure all Administrative tasks associated with the Company’s sales, including dispatch of returned goods, are completed effectively and punctually.

KEY RESPONSIBILITIES/TASKS

• Prepare customer invoices for despatch
• Raise labels and despatch paperwork for selected couriers
• Liaise with warehouse staff regarding shipping of orders to ensure these are despatched on time
• Prepare back orders for despatch
• Monitor back orders to ensure all parts are on order, liaising with purchasing team for estimated delivery dates.
• Liaise with couriers regarding new and existing deliveries
• Monitor shipments and ensure all despatched orders are correctly invoiced on the system
• Send copy invoices on request
• Credit Control: monitor credit account customers, chase for outstanding payments as necessary and flag with the Directors any overdue accounts
• Customer care – liaising with and resolving customer queries around logistical problems such as items not delivered, delayed, damaged goods on receipt etc.
• Effectively deal with and respond to all Paypal, Amazon and eBay claims
• Assign eBay and Amazon enquiries to the correct sales team member using internal ticketing system
• Monitor stock levels of parts assembled in house and ensure correct levels of stock are maintained at all times.
• Investigate and monitor potential fraud on orders - reporting to the Managing Director
• Raise credit notes as requested
• Issue refunds using PayPal and Amazon for any cancelled or returned orders, checking these have not been despatched or have been received as returned in a satisfactory, re-saleable or, as advised, faulty condition.
• Book in new returns to the system and assign to an appropriate engineer to repair or inspect
• Arrange to despatch all repaired returns and raise appropriate paperwork
• Monitor reason for returns, reporting any recurring issues to a Director
• Investigate reason why incorrect items may have been shipped – report findings to Directors
• Print product manuals for selected own-brand products.
• Answering of telephones and filtering calls through to relevant staff, eg Sales, Accounts, Despatch.
• “Live Chat” ; forward out of office messages, and respond to queries.
• Monitor and order relevant stationery and other incidentals required to ensure the smooth running of the Company in a timely and most cost effective manner – all orders to be signed off and authorised by a Director.
• Actively source best prices for general stationery and other consumables, regularly reviewing these and make recommendations to a Director for any change in supplier.
• Book, via the appropriate carrier, collections, pallets etc
• CoD’s (Cash on Delivery – do what with these, ie record onto a database/SAGE?)
• Reviewing Test Production Schedules to ensure these are up to date and accurate.
• Monitor Risk Disc
• Ensure all incoming post is effectively distributed within the Company, and ensure all outgoing post is despatched correctly.

KNOWLEDGE & SKILLS REQUIRED

• GCSE Grades A*-C in Maths and English (or equivalent)
• Computer literate, with excellent Excel and MS Packages knowledge
• Highly organised and able to multi task
• Confident and competent on the telephone when dealing with customer queries or complaints
• Accuracy in data preparation & entry
• Ability to thoroughly review own work for completeness and accuracy
• Flexibility and willingness to undertake additional duties as directed by a Director or someone acting on their behalf
• Self-motivated, hardworking and pro-active
• Reliable and punctual
• Effective inter-personal and communication skills preferably gained from working in a small company environment.